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Smart Hands

Our Smart Hands and Smart Eyes services ensure expert support is always available, even when your team cannot be on-site. Going far beyond the standard remote hands offerings found in many data centers, our trained operations and IT specialists can provide advanced technical assistance for your infrastructure and equipment.

From server troubleshooting and console-based diagnostics to equipment configuration and recovery of systems that fail to boot, our team is ready to assist remotely whenever challenges arise. We also provide comprehensive support for connectivity management, including fiber optic testing and diagnostics, optical transceiver coding and programming, and the coordination of inbound and outbound shipments.

With skilled engineers available around the clock, you can rely on us to act as an extension of your own technical team, helping to minimize downtime and ensure the smooth operation of your critical infrastructure.

Qualified and trained Portus engineers to assist customer with smart hands (aka Remote Hands) services 24/7. This includes patching, testing, cleaning of fiber connections, hardware replacement, serial console access to devices, remote console to servers, support with certain Operating Systems
Installation and cabling of customer equipment according to customer’s specification, including labeling, color codes etc. Base configuration of equipment (e.g. IP addresses) and testing with customer
Removal and packing of equipment and getting ready for shipment or pickup at our loading docks

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Portus Data Centers expert

Together we analyze your IT infrastructure needs — specifically, technically and without sales pressure.

Rebekka Reitmaier

Inside Sales  
Mail: sales@portusdatacenters.com

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